Gaming is for fun — not stress. At 399b, we want you to always stay in control. Follow responsible gaming guidelines and take care of yourself.
Responsible gaming means keeping the right perspective — gaming is a form of entertainment, not a source of income. 399b believes every player deserves an enjoyable and healthy gaming experience. When gaming turns into an addiction or causes financial and emotional harm, it is no longer entertainment.
Millions of people across Bangladesh now enjoy online gaming. Building a culture of responsible gaming at 399b is one of our primary goals. We want every user to decide for themselves how much time, money, and energy they put into gaming.
Responsible gaming rests on three core principles: Awareness, Control and Balance. When you know when to stop, how much to spend, and see gaming as a small part of life — it truly stays enjoyable.
Responsible gaming at 399b is not a formality — it is our genuine commitment to your well-being and happiness.
399b's responsible gaming policy is built on several core principles. Following them keeps your gaming experience consistently positive.
Online gaming is a form of entertainment. Enjoy it for fun, not as a source of income. Before every bet, remember — that money could be lost.
Never use money set aside for essential expenses — rent, food, education, or medical costs — for gaming. Only spend what you can afford to lose without affecting your daily life.
Gaming with money borrowed from friends, family, or lenders is extremely risky — it can lead to financial hardship and strain your relationships. 399b never encourages you to game with borrowed money.
Chasing losses by placing larger bets after a loss is one of the most harmful habits a player can develop. This mindset can quickly lead to a situation that spirals out of control.
399b offers several powerful tools to help you stay in control of your gaming. Use them to actively practice responsible play.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set.
Set a maximum time limit for each gaming session. You will automatically receive a warning when the time is up.
Set a maximum amount per bet. This reduces the risk of losing too much on a single wager.
Pause your account for a set period — anywhere from 24 hours to 30 days. Gaming will not be possible during this time.
For a long-term break, self-exclude from the platform for anywhere between 6 months and 5 years.
Regular pop-up notifications let you know how long you have been playing and how much you have spent.
To use these tools, go to your Account Settings or contact our support team. Lowering limits takes effect immediately; increasing them requires a waiting period.
Gaming addiction often develops gradually and may not be obvious at first. Stay aware of the common signs below. If any of them appear in your life, it may be time to seek help.
If three or more of the above signs apply to you, it may indicate problematic gaming. Please seek help — there is no shame in it.
Be honest with yourself. Read through the questions below and answer "Yes" or "No" in your head. If more than five answers are "Yes", start using the responsible gaming tools or reach out to support.
Have you ever wanted to stop gaming but couldn't?
Have you placed bigger bets to try to recover gaming losses?
Has gaming caused problems with your family or work?
Have you hidden the amount you spend on gaming from your family?
Have you used money meant for essential expenses on gaming?
Do you feel restless or anxious when you are not gaming?
Are you experiencing sleep problems due to staying up late for long gaming sessions?
Have you ever borrowed money to fund your gaming?
This assessment is for awareness purposes only and is not a substitute for professional advice. If needed, speak with a mental health professional.
Acknowledging a problem is the first step toward solving it. 399b is always here for you. Follow the steps below to get the right support quickly.
Use the self-assessment questions above to honestly evaluate your gaming habits.
Go to Account Settings to set deposit limits, time limits, or activate a break.
Our support team is available via live chat or email to help you set up the right tools.
Use the cooling-off or self-exclusion option when needed. Give yourself space and spend time with your family.
For serious addiction, consult a mental health professional or counselor. Seeking help is a sign of strength, not weakness.
If you decide to return after a break, set a new budget and time limit and start again in a controlled way.
Self-exclusion and break requests at 399b are handled without question. We respect your decision, and the entire process is kept strictly confidential.
399b strictly prohibits anyone under 18 from using the platform. Keeping minors away from online gaming is not just a legal obligation — it is our moral responsibility.
To prevent your child or a young family member from accessing 399b or any other online gaming platform, consider these steps:
If you suspect a minor is using 399b, please contact us immediately at [email protected]. Such accounts are closed immediately.
The 399b support team is always available to help with any questions or concerns about responsible gaming.
For more information, visit our FAQ Page View or Terms & Conditions Read.
We do not just follow rules — we place your well-being and safety at the heart of our platform.
Setting limits, taking a break, or requesting self-exclusion — all done in just a few clicks. No hassle.
For unusually long sessions or abnormal spending, 399b automatically sends you an alert so you can make informed decisions in time.
Self-exclusion and support requests are completely confidential. Your identity and information are never shared with third parties.
399b's support team is specially trained in responsible gaming and ready to help with care and empathy.
View your gaming history, total spending, and time reports anytime — making informed decisions easier.
399b promotes gaming purely as entertainment. None of our marketing campaigns encourage excessive play.
Your safety and well-being are our top priority at 399b. Enjoy gaming responsibly and keep a healthy balance in your life.